Review: Homewood Suites Southwind Hacks Cross (Memphis)

I hadn’t planned to stay at this hotel just a few miles from my home. My clothes dryer had other ideas. Fortunately I was home the night it decided to catch fire and I was able to call the fire department before things got too far out of hand. Though the fire damage was mostly confined to the hallway where my laundry closet is, the smoke and soot went everywhere so I spent nearly four months living elsewhere. Except for a couple of weeks where I was on vacation skiing, I was living in the Homewood Suites.

Homewood Suites Exterior
(photo credit: hilton.com)

If you’re not familiar with Homewood Suites, it’s Hilton’s mid-range all-suites brand. All the rooms have small kitchenettes with a stove, microwave, dishwasher and full-sized refrigerator. Most of the rooms are one bedroom (king) suites meaning that the remainder of the space is one large room with a bed at one end and the sofa at the other and a TV that can be swiveled between the two areas. The room I had was a one bedroom (king) studio suite. The difference in this and the studio suite is that the bedroom has a door that can be closed and there are two TVs, one in each room. Both of these room types have a sleeper sofa that looks to be a double bed. There’s also one suite with two king beds and a few rooms for the mobility-challenged that have two queen beds.

I received a friendly welcome when I arrived and over my time there got friendly with a lot of the staff. The managers, especially Brandon, took great care of me during my stay. I was initially assigned a room on the ground floor which was nice, considering how much stuff I ended up moving into the room. While I had to check out the one week I was on vacation, I was able to reserve the room next door for my return where I stayed the rest of time.

Homewood Suites Lobby
(photo credit: hilton.com)

Homewood Suites are generally considered three-star properties and that’s probably fair. This HS is not far from our local soccer complex and as such can be very busy on weekends when there are tournaments in town. Of course once the COVID lockdowns began in mid-March the number of guests dropped dramatically and it was much quieter.

This property is showing its age a bit. The kitchen and entry area have a laminate floor while the rest of the room (except the bathroom) has carpet. The edge between the laminate and the carpet was quite worn, resulting in cracked flooring and frayed carpet. Around the window were spots of rust, the kind I’d never have noticed if this were a short-term stay because I’d never have looked behind the curtains but some days in the spring I’d open the windows to let in some fresh air and thus noticed these spots.

Even before COVID I was only having housekeeping come in once a week but once the lockdown began housekeeping was no longer allowed to enter rooms where people were checked in. So I changed my own sheets and borrowed their cleaning supplies to do what I could. Still, by the time I checked out the room clearly needed a deep clean. Looking back, in mid-April I should have asked to switch rooms again just to keep my room from getting so stale. Hopefully I don’t have to stay in a hotel this long ever again but if so, lesson learned.

One Bedroom Suite

As this is an older property, the room felt a tiny bit smaller than the Homewood Suites in Steamboat, Colorado where I spent one night in February. Upon entering the room the floor is a hardwood laminate and extends to one side into your galley kitchen. Take two steps and you’re in the carpeted area that includes the living area and the bedroom The sleeper sofa is directly in front and the TV and entertainment center are opposite. Go through the door beside the TV and enter the bedroom where you’ll find a king bed and the bathroom.

Kitchen

The galley kitchen is quite narrow but has a two-burner stove, a microwave, toaster, coffee maker and a full-size refrigerator/freezer.

Homewood Suites Kitchen

I think there are supposed to be four sets of silverware but I believe I had only two knives and three spoons or something like that. I also noticed that I had different kitchen knives between the two rooms I occupied. I asked housekeeping about it once and they didn’t seem to think those inconsistencies were anything to be concerned with, that it was probably just something that happened over years as people in different rooms may have gotten together and exchanged the cutlery among them. All of that to say that if you’re planning to be cooking a good bit you may want to bring your own cutlery or verify what’s available before you begin cooking.

I’m not a coffee drinker so didn’t use what was provided but I did note that one guy across the hall bought his own coffee maker so I guess what was provided wasn’t great. Or maybe he’s a coffee snob.

The kitchen design had the counter on the outer (hall) wall of unit with the fridge against the far wall but facing the counter. This caused an issue when trying to open the dishwasher. The kitchen is so narrow that the dishwasher door cannot be full laid flat which means you can’t really put anything in the back of the lower rack unless you have long arms or are a contortionist. This was never an issue for me as I don’t cook and could easily just use the top rack and the front of the lower rack. It was good to see in newer Homewood Suites (like the one in Steamboat) that the dishwasher was placed at the other end of the counter so there was no interference with its door.

Across from the kitchen counter, beside the fridge was a small table with two chairs. As there’s no desk in this unit the table could double for that – but only if it happens to suit you. I found it too tall to comfortably type all day so I ended up only using it for its original purpose.

Living Area

The living area consists of a sleeper sofa with a table and lamp on one side and a floor lamp on the other, an arm chair and a 6-drawer chest with the TV on top. There’s also a rectangle ottoman and an unique coffee table that sits over it like an arch. These pieces detach from each other so you can use the ottoman as a footstool or as additional seating.  I apparently failed to take photos of this area so here is a photo from the Hilton website.  This photo appears to be from a 2-bedroom unit as mine did not have this opening into the bedroom and the TV stand was flush against the left wall.

Homewood Suites Living Area
(photo credit: hilton.com)

Bedroom

The king bed dominates the bedroom. There are night stands with lamps on either side and one side has an alarm clock. The lamps have both electric and USB outlets for charging your devices, which is very nice.

Homewood Suites King Bed

Across from the bed, on the wall with the door that backs on to the living room is another 6-drawer chest with a TV on top. Although there were approximately 50 channels available, I was disappointed by the selection. The local Fox Sports affiliates were not available which meant I couldn’t watch Memphis Grizzlies basketball or Nashville Predators hockey – although live games were shut down in mid-March, re-runs of exciting past games were aired and I’d have liked to have been able to watch them. There was also no Animal Planet or ION television, to my disappointment. I ended up rarely turning on the TV.

Homewood Suites Bedroom

Bathroom

The bathroom area has a tiled floor. The sink area is open to the room and has decent counter space on either side of the sink. On each side underneath the sink is a small drawer and a narrow cabinet. The drawer is so narrow that the hair dryer only barely fit and had to be set inside “just right” so that the drawer would close. I loved the fluorescent light built into the mirror.  For someone as near-sighted as I am it was a great to be able to see clearly up close.

Homewood Suites Bathroom

Toiletries were by Neutrogena and I wasn’t crazy about their perfume-y smell.  I ended up buying my own full-sized toiletries since I’d need them eventually anyway.

Homewood Suites Neutrogena Toiletries. I’m not a great fan.

Against the back wall was the closet. It has double sliding doors but really, only one was needed. Even then, the doors did not slide completely past the closet’s opening. This made it very difficult to reach anything that was in the farthest corner. I realize for most folks this is not an issue but as someone living there, it became a real pain.

Homewood Suites Closet
This is as far as the sliding door opened

The toilet and tub/shower are in a room with its own door across from the sink. Water pressure was decent and I never ran out of hot water.

Homewood Suites Tub and Toilet

Amenities

Dining

Pre-COVID this property offered a hot breakfast every day. Cereal and fruit were also available. Monday thru Thursday evenings a light meal was also offered that included limited adult beverages. After mid-March the food area shut down completely and had not resumed when I left in late May. But if it has started back, be sure to make friends with Ms. Betty in the mornings and Ms. Linda in the evenings and they will take very good care of you.

Homewood Suites Dining Area
(photo credit: hilton.com)

At the time I checked in snacks and sundries were available in a small store next to the front desk. In April all items from the store were removed and the front desk no longer had cash.

Laundry

The laundry room is located on the second floor at the opposite end of the building from the front desk. There are two washers and two dryers. When I arrived the two washers worked but only one of the dryers worked. They all looked old and were removed the first week of March in anticipation of new ones arriving. However the new ones didn’t arrive right away and it was either late April or early May before the new units finally arrived. And even then, one of the dryers didn’t work. Since it was in the same spot as the previous dryer that didn’t work, I think there’s something wrong with the wiring or the outlet there.

Homewood Suites Laundry Room – these units were replaced with newer models this spring

Gym

There is also a tiny gym on the first floor, directly under the laundry room.  I never used it because shortly after my arrival it was shut down due to COVID.  This is unfortunate because it’s small enough that allowing people reserve it and allow for cleanings between uses is certainly do-able.

Homewood Suites Gym

Homewood Suites Gym

Outdoor amenities

The hotel does have a pool though of course it was too cool to use during most of my stay and then COVID. There’s also a basketball court and after the weather warmed up it was not unusual to see young men playing. I’m not sure they were guests but as this was during the most restrictive period of the COVID lockdown I was surprised management allowed them to stay and play. I had heard of other hotels removing their basketball rims to prevent this type of quarantine violation.

In the end

This is not a fancy hotel but it’s nice if you’re going to be somewhere for an extended amount of time. If kids’ soccer is not your thing you might want to check to be sure there’s no tournament in the area before booking. I would not hesitate to have family stay here on future visits.

Categories: Hilton, Homewood Suites, Hotel, Lodging Review | Tags: , , , , , | Leave a comment

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