Earlier today I started seeing reports where people at first could not log into their British Airways Executive Club (BAEC) accounts. Once these users changed their password, they were finally able to log in, only to find all their Avios were gone.
Initially I was not worried, knowing how small my Avios balance was. But late this afternoon I decided to check it out and attempted to log into my account. I got the same error others reported, where the ba.com site indicated it did not recognize my BAEC number. Knowing I had entered the correct number, I clicked on the Forgot Password link and reset my password. Once I updated my password I was able to log into my account and found I’d been a victim too.
Fortunately my Avios balance was extremely small – less than 200 points – and I do not have an immediate need to book a trip with Avios, so I’m not hurting. I’d have been extremely distressed had this happened a few months ago when I used Avios to book an international first class ticket.
While some reports I read indicated that British Airways had reached out to impacted accounts, I did not receive such an email. While I fully expect BA will restore everyones’ Avios eventually I went ahead and filled out the form on ba.com to be sure my account did not get overlooked.
If you’ve not logged into your BA account lately, I would do so ASAP and see if you’ve been a victim or not. Even if you have not, now is a great time to change your password.