Delta’s new 20-minute bag guarantee

2015-02-20 Delta Bag GuaranteeBetween now and the end of March, Delta is guaranteeing that your bags will arrive at baggage claim no later than 20 minutes after your flight arrives – or they’ll give you 2500 SkyMiles.  Note that this applies to domestic US flights and US-Puerto Rico flights only.  (This also includes Delta Connection flights and multi-carrier flights where the last leg is operated by Delta.)  To get the miles, you must fill out this form within three days of your flight’s arrival.  If your bags on multiple flights are late, you must submit multiple forms.  You must be a member of SkyMiles and in good standing both at the time of travel and at the time of the claim.

The official clock will be maintained by Delta’s baggage tracking system.  Oversize, overweight bags (like my skis) and special items are exempt from this claim as are lost, mishandled and damaged bags.

I didn’t put a clock on how long it took me to get my bags on my last Delta flights in January but it would have been nice to have had this guarantee waiting in the wings.

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