I arrived in Los Angeles very late on a Friday night and stayed here for one night while waiting for a friend who would fly in the next morning. I took the free shuttle to the hotel. Note that LAX is extremely busy, even late at night, on Friday evenings and it may take quite some time to get to the hotel, even though it’s just a short distance away.
As a platinum member I stepped to the priority check-in lane – but unfortunately got there just after a small group of people stopped to ask the front desk staffer some questions. As a result, the people in the non-priority lane actually got assisted before I did. Part of me wishes they’d been directed to the other check-in lane but the staff member was very professional and answered their questions thoroughly before they left. Once he assisted me it was a very quick process to get my room key and choose my welcome amenity and I was on my way to a club room on the top floor.